betx365's Privacy Policy
Your personal information is our most important asset. This document clearly explains how betx365 collects your information, why it does so, and how it keeps that information secure.
This privacy policy applies to all services on the betx365 platform. By opening an account on betx365 or using any of our services, you are considered to have accepted the terms of this policy. This document is consistent with our Terms and Conditions and both documents should be read together.
1 What Information We Collect
betx365 collects two types of information from its users — information you provide directly and information collected automatically.
1.1 Registration and Account Information
When you create an account, the following information is collected from you:
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID or passport number (for identity verification when required)
- Residential address
1.2 Transaction Information
When completing deposits and withdrawals, your mobile banking account details (bKash, Nagad, Rocket, Upay) or bank account details may be collected. This information is used only to complete transactions and prevent fraud.
1.3 Usage Patterns and Technical Information
The following information is collected automatically while you use the platform:
- IP address and device type
- Browser name and operating system
- Session duration and page visit patterns
- Information obtained from cookies and similar tracking technologies
2 Purpose of Using Your Information
betx365 uses your information only for specific and lawful purposes. Your information is never used in an irrelevant or excessive manner.
| Purpose | Explanation |
|---|---|
| Account Management | Completing registration, login, password reset and account verification |
| Transaction Processing | Successfully completing deposits and withdrawals and maintaining transaction history |
| Security Assurance | Preventing fraud, money laundering and unauthorized access |
| Customer Support | Providing assistance via live chat and email and resolving complaints |
| Bonuses and Promotions | Confirming eligible bonuses and providing benefits according to VIP tier |
| Technical Improvement | Analyzing platform performance and improving user experience |
3 Data Storage and Security
3.1 Security Methods
betx365 follows industry-standard security practices to keep your personal and financial information secure:
- All data transfers are secured through SSL (Secure Socket Layer) encryption
- Sensitive information is stored in encrypted format — never in raw form
- Server access is restricted to authorized personnel only
- Regular security audits and system checks are conducted
- Firewalls and intrusion detection systems are active at all times
3.2 Data Retention Period
All your information is retained while your account remains active. Even after an account is closed, financial transaction records may be kept for a specified period in accordance with applicable legal obligations. Once that period has passed, the information is securely deleted or anonymized so that you can no longer be identified.
4 Sharing Information with Third Parties
betx365 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Providers
The minimum necessary information is shared with trusted third parties to carry out essential operations such as payment processing, technology services and customer support. These partners operate under strict confidentiality agreements.
4.2 Legal Obligations
Information may be provided to fulfill court orders, legal requests from investigative authorities, or applicable legal requirements. In such cases, betx365 provides only the specific information requested.
4.3 Fraud Prevention
Limited information may be shared with relevant authorities to prevent money laundering, fraud or other illegal activities. This is done to protect the interests of all users.
5 Cookie Policy
Cookies are used on the betx365 website. Cookies are small text files stored in your browser that help improve website functionality.
5.1 Types of Cookies Used
- Essential Cookies: Required to maintain login sessions and ensure security. Without these, the platform does not function properly.
- Performance Cookies: Used to analyze page load speed and usage patterns, which helps improve the platform.
- Preference Cookies: Used to remember your preferences such as language and display settings.
5.2 Cookie Control
You can disable cookies from your browser settings. Keep in mind, however, that disabling essential cookies may cause many platform features to stop working correctly.
6 User Rights
Every member registered on betx365 has the following rights regarding their own information:
6.1 Right to Access
You can request a copy of your personal information stored with us at any time. We will provide it within a reasonable time.
6.2 Right to Correction
If your account contains incorrect or outdated information, you can request a correction. Contact our customer support team and the necessary steps will be taken.
6.3 Right to Deletion
Under certain conditions, you can request deletion of your personal information. However, financial transaction records will be retained for a specified period due to legal obligations.
6.4 Right to Data Portability
You can receive your core account-related information in a standard format, which can be transferred to another platform where applicable.
To exercise these rights or to raise any concerns, contact us via our 24/7 live chat or email.
7 Protection of Minors
betx365 is a 21+ platform. Information belonging to minors is never knowingly collected or stored. Age is verified at the time of registration, and if any account is identified as belonging to a minor, it is immediately closed and the associated information is deleted.
To learn more about responsible gaming, read our Responsible Gaming page, which contains detailed information on keeping yourself and your family safe.
8 International Data Transfers
betx365's servers may be located in various countries, which means your information may be processed or stored outside Bangladesh. In such cases, international-standard data protection measures are ensured, and where the destination country does not have adequate protections in place, Standard Contractual Clauses (SCCs) or other appropriate safeguards are applied.
9 Policy Changes
betx365 reserves the right to update this privacy policy when necessary. If any significant changes are made, registered users will be notified via their registered email or through a notice on the platform. Continued use of the platform after any changes will be considered acceptance of the updated policy.
To get a full overview of information about us, visit our About Us page.
10 Contact and Complaints
If you have any questions, concerns or complaints about this privacy policy, please contact the betx365 support team. Our team is available in Bengali and English 24 hours a day, 7 days a week.
For quick answers to any questions, you can also check our FAQ section.
Contact us for support:
Live Chat — Available 24/7 (bottom right corner of the platform)
Email: [email protected]
For privacy-related requests, writing "Privacy Request" in the subject line will get you a faster response.